Terms & Conditions

Last updated: 14 July 2026

1. About these terms

These Terms & Conditions apply to all bookings made with Ryde Executive Transfers ("we", "us", "our"). By making a booking, you ("you", "the customer") agree to be bound by these terms.

Ryde Executive Transfers is registered in England and Wales. Our registered office is in Reading, Berkshire. Contact: 07882 515280 · info@rydeexecutivetransfers.co.uk.

2. Definitions

• Booking: a confirmed journey request, either pre-booked or on-demand.
• Driver: a licensed private hire driver dispatched by us.
• Vehicle: any car in our fleet used to fulfil a booking.
• Fixed price: a price quoted in writing and agreed before the journey begins.

3. Booking process

A booking is confirmed only when we send you a written confirmation (via email, WhatsApp, or SMS) containing driver name, vehicle, and pickup time. Requests made via the website form or phone are subject to availability.

You are responsible for providing accurate booking information, including pickup and dropoff addresses, flight numbers, and passenger details. We are not liable for issues arising from incorrect information.

4. Pricing

All airport transfers and pre-booked journeys are at a fixed price quoted before the journey. This price is only valid if the journey details (pickup, dropoff, time, passenger count) match what was agreed.

Additional charges may apply for:

• Waiting time beyond the included allowance (60 minutes for airport pickups; 15 minutes for other bookings)
• Extra stops not included in the original quote
• Route changes made during the journey
• Excessive cleaning if the vehicle is left soiled
• Toll roads or congestion charges where applicable (Dartford Crossing, ULEZ, etc.)

5. Cancellation

Cancellations made more than 24 hours before the pickup time are free of charge.

Cancellations made less than 24 hours before pickup may be charged up to 50% of the fare. No-shows and cancellations after the driver has arrived at the pickup point may be charged in full.

For wedding bookings and large events, separate cancellation terms may apply and will be set out in your booking confirmation.

6. Waiting time

For airport arrivals, we include 60 minutes of free waiting time from the flight's actual landing time. Additional waiting is charged at our standard hourly rate.

For other pickups, we include 15 minutes of free waiting time from the confirmed pickup time.

7. Passenger conduct

Passengers must behave in a reasonable manner. We reserve the right to refuse or terminate a journey if a passenger is:

• Intoxicated to a level that poses a risk to the driver or vehicle
• Abusive, threatening, or violent
• Attempting to carry illegal or hazardous items

No refund will be given in these cases, and the customer will be liable for any damage caused.

8. Vehicles

We reserve the right to substitute a booked vehicle for another of equivalent or higher class if the original is unavailable due to mechanical, accident, or scheduling issues. Where an executive vehicle is booked, we will always dispatch an executive replacement.

9. Lost property

We are not responsible for items left in vehicles, but we make every reasonable effort to return lost property. Items are held for 30 days. Please contact us on 07882 515280 if you have left something in a vehicle.

10. Liability

We carry appropriate hire and reward insurance as required by law. Our liability is limited to what is covered by that insurance and by the terms of the Consumer Rights Act 2015. We are not liable for:

• Delays caused by traffic, road closures, weather, or events outside our reasonable control
• Missed flights, connections, or events where the customer has not allowed sufficient time
• Indirect or consequential losses

Nothing in these terms limits liability for death or personal injury caused by our negligence, or for fraud.

11. Complaints

If you are unhappy with any aspect of our service, please contact us at info@rydeexecutivetransfers.co.uk or 07882 515280. We aim to respond within 2 working days.

12. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

13. Changes to terms

We may update these terms from time to time. The "last updated" date at the top will reflect any changes. The terms in force at the time of your booking will apply to that booking.